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How 3oh3 Handles Your Personal Data

At 3oh3, we collect only the data we need to run your account, process withdrawals and keep your session secure — nothing more.

Data collected only for account operationUPI, Paytm, PhonePe transaction privacyYour right to access and correct dataSecure storage with encryption at restContact us anytime to update your record
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3oh3 How 3oh3 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to access, correct or delete the personal data we hold on your account, our privacy team handles requests separately from general support. You can reach us through the channels below — we aim to respond to all data-related requests within seven working days of receipt.

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Email Our Privacy Team

Send your data access, correction or deletion request to our dedicated privacy address. Include your registered account email so we can locate your record and respond within seven working days.

In-Account Support Chat

Log in and open the support chat to submit a privacy query. Our team can pull your account record in real time and confirm what data categories we currently hold against your profile.

Written Request by Post

For formal data deletion or portability requests, a written letter to our registered address is accepted. We will confirm receipt by email and process the request under the same seven-day window.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security at 3oh3

We apply encryption, access controls and structured retention schedules to keep your information safe from the moment your account is created to the moment you ask us to close it.

Encrypted Data Storage

All personal data — including KYC documents and payment identifiers linked to UPI or Paytm — is stored with AES-256 encryption at rest. Only authorised personnel with a verified business reason can access your raw record.

Cookie Usage and Control

We use strictly necessary cookies to keep your session active and analytics cookies to understand how pages are used. You can manage cookie preferences from the settings panel inside your account at any time.

Account Security Practices

Two-factor authentication is available on all 3oh3 accounts. Login attempts from unrecognised devices in cities like Pune or Kolkata trigger an additional verification step before access is granted.

Data Retention Schedule

We keep transaction records for the period required by applicable financial regulations. Account profile data is deleted or anonymised within 30 days of a verified account-closure request, unless a legal hold applies.

Who to Contact for Changes

Our privacy officer handles all requests to view, amend or erase your personal data. Send your request from your registered email address so we can match it to your account record without delay.

Third-Party Data Sharing

We do not sell your data to third parties. Payment processors like UPI and PhonePe receive only the transaction data they need to clear a deposit or withdrawal — nothing beyond what the transfer requires.

Frequently Asked Questions About Your Privacy on 3oh3

These questions cover the most common queries we receive about data rights, what we store, and how to contact us. If your question is not listed here, our privacy team is reachable via the contact paths in the section above.

We collect your name, email address, phone number, date of birth for age verification, and the payment identifiers you link — such as a UPI ID or registered Paytm number. We also log device identifiers and session timestamps while you are active on the platform.

Email our privacy team from your registered address and request a data export. We will compile a structured summary of all personal data fields we hold and send it to you within seven working days of confirming your identity.

Yes. Submit a deletion request via email or in-account chat. We will remove or anonymise your profile data within 30 days. Transaction records required by applicable financial regulations may be retained for the legally mandated period before deletion.

We share only the minimum data necessary with payment processors such as PhonePe and Paytm to complete your transactions. We do not sell personal data, and we do not share it with advertisers or unrelated third parties under any circumstances.

We use essential cookies to maintain your logged-in session and optional analytics cookies to improve page performance. You can disable non-essential cookies from the cookie settings panel inside your account without losing access to core platform features.

Transaction records are kept for the period required by applicable financial regulations in the jurisdictions where we operate. After that period expires, records are deleted or anonymised. You can request the specific retention window applicable to your account via our privacy contact channels.

Contact our privacy team immediately via the in-account support chat or email. Change your password and enable two-factor authentication if you have not already done so. We will investigate the incident and inform you of findings within 72 hours of your report.

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